Terms of Service

Welcome to Secret Ember! These Terms of Service (“Terms“) govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. General Terms
1.1 Agreement

By using our website (secretemberco.com) or purchasing our products, you agree to comply with and be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations.

You must be at least 18 years old to make a purchase from Secret Ember co. By placing an order, you confirm that you are of legal age to enter into a binding contract.

Secret Ember co reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified Terms.

2.1 Product Descriptions

We strive to provide accurate descriptions, images, and pricing for all our products. However:

  • Colors may vary slightly due to screen settings
  • Scent intensity is subjective and may vary by individual perception
  • We reserve the right to correct any errors in product descriptions or pricing

All products are subject to availability. We reserve the right to:

  • Discontinue any product at any time
  • Limit quantities purchased per customer
  • Refuse service to anyone for any reason
  • All prices are listed in Pakistani Rupees (PKR) unless otherwise stated
  • Prices are subject to change without notice
  • The price charged will be the price displayed at the time of order placement
  • We reserve the right to correct pricing errors
3.1 Order Acceptance

Your order is an offer to purchase our products. We reserve the right to accept or decline any order for any reason, including:

  • Product unavailability
  • Pricing errors
  • Suspected fraudulent activity
  • Failure to meet eligibility requirements

You will receive an order confirmation email once your order is accepted. This confirmation does not guarantee that your order will be fulfilled.

We accept the following payment methods:

  • Cash on Delivery (COD) (COMMING SOON)
  • Bank Transfer (COMMING SOON)
  • Online Payment (COMMING SOON)
  • Full payment is required before shipment (except for COD orders)
  • For COD orders, payment must be made upon delivery
  • All payments are non-refundable except as specified in our Refund and Returns Policy
  • We are not responsible for any bank charges or transaction fees
  • You may cancel your order before it ships by contacting us immediately
  • Once shipped, orders cannot be cancelled but may be returned according to our Refund and Returns Policy
  • We reserve the right to cancel any order due to pricing errors, product unavailability, or suspected fraud
4.1 Shipping Policy
  • Shipping times and costs vary by location
  • Delivery estimates are approximate and not guaranteed
  • We are not responsible for delays caused by courier services, customs, or events beyond our control

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

If your package is lost or damaged during shipping:

  • Contact us within 48 hours of expected delivery
  • We will work with the courier to resolve the issue
  • Replacement or refund will be provided as appropriate

Please refer to our detailed Refund and Returns Policy for complete information regarding returns, refunds, and exchanges.

6.1 Ownership

All content on our website, including but not limited to:

  • Secret Ember co brand name and logo
  • Product images and descriptions
  • Website design and layout
  • Written content and blog posts
  • Graphics and photographs

…is the property of Secret Ember and is protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, reproduce, or distribute our content without written permission
  • Use our brand name, logo, or trademarks without authorization
  • Modify or create derivative works from our content
  • Use our content for commercial purposes without consent

If you submit reviews, comments, or other content to our website:

  • You grant us a non-exclusive, royalty-free license to use, reproduce, and display that content
  • You confirm that you own the rights to the content you submit
  • We reserve the right to remove any content that violates these Terms or is inappropriate

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Transmit viruses, malware, or harmful code
  • Impersonate Secret Ember or any other person or entity
  • Harass, abuse, or harm other users
  • Scrape or copy content without permission
  • Use automated systems (bots) to access our website
  • Make fraudulent purchases or chargebacks

Violation of these terms may result in termination of your account and legal action.

8.1 Proper Use

Our candles are decorative products intended for home use. You agree to:

  • Follow all safety instructions provided with products
  • Use candles only as intended
  • Keep candles away from children and pets
  • Never leave burning candles unattended
  • Place candles on heat-resistant surfaces away from flammable materials

Secret Ember co is not responsible for:

  • Injury or damage caused by improper use of our products
  • Allergic reactions or sensitivities to fragrances
  • Fire, burns, or other accidents resulting from negligence
9.1 No Warranties

Our products are provided “as is” without any warranties, express or implied. We do not guarantee that:

  • Products will meet your specific requirements
  • Products will be error-free or uninterrupted in quality
  • Any defects will be corrected

To the maximum extent permitted by law:

  • Secret Ember’s total liability shall not exceed the amount you paid for the product
  • We are not liable for indirect, incidental, consequential, or punitive damages
  • We are not responsible for losses resulting from use or inability to use our products

Nothing in these Terms limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded by law

You agree to indemnify and hold Secret Ember, its owners, employees, and partners harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your use of our products
  • Your violation of any third-party rights
  • Any content you submit to our website
11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan.

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of LAHORE, Pakistan.

Before filing any legal action, you agree to:

  • Contact us first to attempt to resolve the dispute informally
  • Provide a detailed description of the issue
  • Allow us 30 days to attempt resolution

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Our website may contain links to third-party websites or services (e.g., payment processors, social media platforms). We are not responsible for:

  • The content or practices of third-party websites
  • Any transactions you make with third parties
  • Privacy policies of external sites

Secret Ember co shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Strikes or labor disputes
  • Pandemics or public health emergencies
  • Failure of suppliers or courier services

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy and Refund and Returns Policy, constitute the entire agreement between you and Secret Ember co regarding your use of our website and purchase of our products.

If you have any questions about these Terms of Service, please contact us:

📧 Email: customercare@secretember.com
📱 WhatsApp & 📞 Phone : +92-3097766602
🕐 Business Hours: 9am to 5pm , Monday to Friday

Last Updated: 26 January 2026

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.