Privacy Policy

At Secret Ember co, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1 . Information We Collect
1.1 Personal Information

When you place an order or create an account with Secret Ember, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information (processed securely through our payment partners)

We may also collect non-personal information automatically when you visit our website:

  • Browser type and version
  • IP address
  • Device information
  • Pages visited and time spent on our site
  • Referring website
  • Date and time of your visit

We use the information we collect for the following purposes:

2.1 Order Processing
  • To process and fulfill your orders
  • To send order confirmations and shipping updates
  • To handle returns, refunds, and customer service requests
  • To respond to your inquiries and customer service requests
  • To send you important updates about your orders
  • To provide customer support
  • To send promotional emails about new products, special offers, and events
  • To personalize your shopping experience
  • To inform you about sales and exclusive deals

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

  • To analyze website traffic and user behavior
  • To improve our website functionality and user experience
  • To detect and prevent fraud or security issues

We take the security of your personal information seriously and implement appropriate measures to protect it:

  • Secure servers – Your data is stored on secure servers
  • Encryption – Sensitive information (like payment details) is encrypted during transmission
  • Limited access – Only authorized personnel have access to your personal information
  • Regular security updates – We regularly update our security measures to protect against threats

Please note: While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

3.1 Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners in the following circumstances:

We may share your information with third-party service providers who help us:

  • Process payments (e.g., payment gateways)
  • Ship orders (e.g., courier services)
  • Send emails (e.g., email marketing platforms)
  • Analyze website data (e.g., Google Analytics)

These service providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

We may disclose your information if required to do so by law or in response to:

  • Court orders or legal processes
  • Requests from government authorities
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activity

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your user experience.

Essential Cookies: Required for the website to function properly (e.g., shopping cart, checkout)

Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)

Marketing Cookies: Used to display relevant advertisements and track campaign effectiveness

Preference Cookies: Remember your settings and preferences

You can control and delete cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

You have the following rights regarding your personal information:

5.1 Access and Update

You can access and update your personal information by logging into your account or contacting us.

You can request deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal or business purposes.

You can opt out of marketing emails at any time by:

  • Clicking the “unsubscribe” link in our emails
  • Updating your preferences in your account settings
  • Contacting us directly

You can withdraw your consent for us to process your data at any time by contacting us.

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

  • Posting the updated policy on this page
  • Updating the “Last Updated” date at the bottom of this page
  • Sending you an email notification (for major changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: customercare@secretember.com
📱 WhatsApp & 📞 Phone : +92-3097766602
🕐 Business Hours: 9am to 5pm , Monday to Friday

Last Updated: 26 January 2026

Secret Ember co reserves the right to update this Privacy Policy at any time. Your continued use of our website after any changes indicates your acceptance of the updated policy.